Our business is a monthly membership-based service to our website. If the name of this website appeared on your credit card statement, then your credit card was used directly to purchase a subscription with recurring monthly membership costs (it is possible the name listed on your credit card won't match the exact website name that was joined for a a secure and private transaction). Many customers believe directly contacting their financial institution/bank to charge back a transaction is the best way to get a refund; not true. In fact, the process to charge back an amount is time consuming for all parties involved. Contact us directly, and we will process any refunds or cancellations instantly. Please note, if you do choose to chargeback a transaction, it is our policy to prohibit any further membership with our website. Reach out to ask about your options.